Refund Policy

This policy adds to, and never reduces, your rights as a consumer under the law of your country — including your right of withdrawal where it applies (see section 7 of our Terms of Service) and your rights if the service is faulty.

If you are a consumer in the UK, the EU or another country with a statutory withdrawal right, you can withdraw within 14 days of buying and get a full refund (see section 7 of our Terms of Service). Outside that period, because your results are delivered immediately, the trial fee is not refundable, except where the law requires it or a problem on our side prevented you from using the service.

If you were charged for a renewal you did not intend and have not used the member features since, email info@barosoft.co.uk within 14 days of the charge and we will refund it in full.

If a problem on our side stopped you from using what you paid for, we will fix it or refund you.

A full refund ends your membership immediately. Refunds go back to your original payment method, usually within 5–10 business days depending on your bank.

Email info@barosoft.co.uk from your account email with the date of the charge. We aim to reply within 2 business days. Please contact us before disputing a charge with your bank — it is the fastest way to get your money back.